FAQs

General


Do you have a retail store front where I can look at and purchase guns and parts?

We are not set up as a retail storefront and, as such, cannot allow any type of walk-in business.  All orders must be shipped to you or a designate such as a dealer.

Do you offer gunsmithing services?

We build custom guns and manufacture parts but we do not offer gunsmithing services.  If you are having an issue with a gun we built give us a call (254-622-2245).

What is your privacy policy?

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties, or reused without your permission. Any information you give to us will be held with care and will not be used in ways to which you have not consented.

Gun Terms

 

How do I order a gun over the Internet?

Begin by browsing the online information available on our site to determine which gun and options you would like.  Then call us at 254-622-2245 to place your order, arrange for payment, and provide us your FFL information (name of dealer to whom we are to ship the gun).

What are your payment terms for a gun purchase?

If a gun is in stock, payment in full is required.  We prefer to accept payment by way of credit card but will also gladly accept a Postal Money Order or Cashier’s Check.

What are your deposit requirements for custom or special order guns?

If you order a gun that is not in stock, a deposit is required:  $1,000 for full custom open guns, $700 for full custom limited guns, $500 for SC Series guns, and $400 for Staccato guns. The deposit is due at the time of the order and secures you the next available delivery slot. Turnaround time varies based on the current number of outstanding orders. Call for information on the next available slot. The balance is due when the gun is sent off to be finished or is ready to ship.  We will call you to make arrangements for the final payment.

What happens if I need to cancel my gun order?

If, for any reason, you decide to cancel your order and no work has actually started on your gun, there will be a $250.00 cancellation charge for handling/paperwork. If you cancel once work has been started, you must pay for all work completed to that point plus the $250 handling charge. Any gun more than 30 days past notification of completion with an unpaid balance will be sold to re-coup our investment and we will retain your deposit.  For Staccato gun orders, there will be a $100 cancellation fee plus any expenses incurred by us (i.e., credit card fees, shipping, etc.)

Can I return a gun?

Once you take possession of a firearm, the sale is final.  No returns or refunds will be allowed.

Shipping Guns

How do you ship guns and what are your shipping costs?

Handguns are shipped by way of 2-day UPS. This expedited shipping method is a UPS requirement.  The charge for shipping handguns is $40.00; $30 if you reside in the state of Texas. You will be sent an e-mail with a tracking number.

Can you ship the gun directly to me or must it go through a dealer? 

According to ATF regulations, we can ship complete guns, frames, short blocks, slide-to-frame fits, or any other serialized item only to a business with a current, signed FFL (Federal Firearms License) on file with us. Although the sales transaction will be concluded between you and Brazos Custom, a local FFL dealer operating in your state of residence must receive the gun and then “transfer” it to you.

How is a gun transfer completed?

The dealer is your agent in the gun purchase process.  That means you must contact your dealer of choice to: a) confirm that he is willing to do a transfer for you and b) make sure his transfer fee is acceptable.  Thereafter:

  • You arrange for your dealer to provide Brazos Custom a signed copy of his FFL –This document can be faxed (254-622-3000) or emailed to us (bob@brazoscustom.com). Please ask the dealer to include your name either on or with the document.

  • We ship the gun to the dealer at the address on the FFL. 

  • Upon receipt, the dealer transfers the gun to you – This will involve completing any paperwork and background checks required in your state of residence.

 

Shipping Parts

Once an online parts order is placed how long before it actually ships?

We make every effort to ship orders within 24 hours of receipt (excluding weekends and holidays).  Orders placed before 11:00 PM CST generally ship that same day.

How do you ship parts and what are your shipping charges?

No matter how much you order (parts only), we ship by way of UPS Ground for a flat rate of only $12.00.  With UPS Ground you can expect to receive your order within 3 to 5 business days depending on where we are shipping. Please understand that UPS does not pick up nor deliver on Saturday and Sunday, and they do not guarantee any ground shipment for delivery by a specific date. If you need your order expedited, we also offer:

  • UPS 2-Day Air for $30.00 (no Saturday or Sunday delivery)

  • UPS Next Day Air for $50.00 (no Saturday or Sunday delivery)

For orders below $200 we also offer UPS Smart Post/USPS for $9.00. No tracking is provided and delivery may take up to 10 business days. 

What happens if I enter an incorrect shipping address on an online order?

Please understand that UPS charges us additional shipping whenever special action is required with a package. This generally occurs when an incorrect address is entered on the shipping documents. If the error was made by us, then we will do whatever is necessary to have the parcel routed to the correct address at no extra charge to you. However, if you entered an incorrect address on your order, then we will pass related charges on to you:

  • If the parcel is ultimately returned to us, then you will be charged a $12 fee for the return shipping. At that point, we can either issue you a refund for the purchase amount of your order (excluding shipping charges) or reship to the correct address and charge new shipping charges as applicable for the selected shipping mode.

  • If the parcel has to be redirected to a correct address, you will be charged a $17 fee for the UPS Intercept.
     

Do you ship internationally?

The shipment of firearms and related parts is sanctioned by the U.S. State Dept.  We are not a licensed export agent and, as such, do not ship outside the US and its territories. We will not ship to freight forwarders nor hotels. We also do not accept credit cards issued by a non-US bank.

 

Parts Returns

Can I return a parts order?

If you are dissatisfied with your order for any reason, you can return your items for refund, credit, or exchange within 90 days of the purchase date. Items submitted for return must be unaltered and in their original packaging -- in saleable condition. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days but less than 90 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping charges are not refunded. If you have an exchange, additional shipping charges will be incurred.

 

What if I received the wrong item or an item is damaged?

Please inspect your order immediately upon receipt.  If you receive an incorrect or damaged part, please call us within 10 days of receiving the order. We will make necessary arrangements for you to return the item for replacement or refund.

 

Where do I ship a return?

Please mail your package in a prepaid, insured, traceable method to the address below. Include a copy of your original invoice as well as a note indicating the desired action (i.e., refund, exchange, credit).

 

Send returns to:

Brazos Custom

11348 FM 56

Morgan, TX  76671